Looking for answers to your questions? Well, we can't answer all of the world's great questions, but we can certainly answer those that relate to purchasing on our website.

CREATING AND UPDATING YOUR ACCOUNT DETAILS

HOW DO I CREATE AN ACCOUNT?
Please select MY ACCOUNT at the top right of the page. Select REGISTER which will quickly enable you to enter your information so that you can start shopping immediately, 24/7.  You will receive a verification email and your account will then be created.

HOW DO I CHANGE MY NAME, EMAIL ADDRESS OR PASSWORD?
Click on MY ACCOUNT once you are logged, to edit your details.

HOW DO I LOG INTO MY ACCOUNT?
Please click on MY ACCOUNT on the top right of the page and enter your details.

WHAT SHOULD I DO IF I FORGET MY PASSWORD?
At the login page, click on FORGOT MY PASSWORD, enter your email address and a new password will be emailed to you.
 

ORDERING

CAN I CANCEL MY ORDER ONLINE?
It is not possible to cancel an online order without contacting one of our wonderful customer service representatives.  Please contact us as soon as possible if you wish to cancel or amend your order, we are always happy to help.  You can either call us on 0861 862 343 or email webstore@toykingdom.co.za.

CHANGED YOUR MIND?
We all change our minds, but in order to qualify for a full cash refund, you need to exercise this right to cancel within 7 days from date of order placed.  Please send an email to webstore@toykingdom.co.za.

HOW I RETURN THE PRODUCTS THAT I NO LONGER WANT?
All goods must be returned to us, unused, together with all orginial packaging.  Please make sure that your return package is packed and sealed securely and we will arrange for collection.  Email webstore@toykingdom.co.za for all the details.

WHAT IF I GOT SOMETHING THAT I DIDN'T ORDER?
Sometimes, gremlins creep into our boxes and change the toys that you order.  If there are any discrepancies with your order, please notify us within 48 hours of receiving your order.  If you have been shipped the incorrect goods, please accept our humble apologies and contact our customer service team and they will arrange for a collection of these goods.  And the replacement toys will be sent at no extra cost.

WHAT IF THE INFORMATION ON OUR WEBSITE DOESN'T MATCH THE TOY I RECEIVED?
Sometimes we get it wrong.  Very wrong.  Unfortunately if the image, description, price or availability is incorrect, we will not be able to replace the item with that was incorrectly represented.  We promise to do our best not to get these details wrong, and will do our best to rectify the mistake, but cannot confirm that the exact replacement product will be supplied. 
 

PAYMENT

WHICH PAYMENT OPTIONS DO I HAVE?
Payment must be done before you complete your order.  We accept PayU, credit and debit cards, as well as our Royalty Points and Discovery Miles.  Alternatively, if you live in South Africa, you can make an EFT payment, however your toys will not be sent until the money reflects in our account, which would take up to 14 days to reflect. 

WILL MY PERSONAL DETAILS BE SECURE WHEN SHOPPING ONLINE AT THE TOY KINGDOM SHOP?
You can shop from Toykingdom.co.za with utmost confidence, knowing that the transactions are protected.  You will see either a little lock in the corner next to our URL, or the HTTPS that designates that our site is secrure, depending on the type of browser that you are using.

RETURNS

WHAT IS YOUR RETURN'S POLICY?
You can see our full return policy on our Returns page here.

I BOUGHT SOMETHING AT A TOY KINGDOM STORE
You can only return Toy Kingdom products that have been purchased directly through this website. Toy Kingdom products purchased at a retail store or from other websites must be returned to the original store or site from which they were purchased. If you are not happy with your Toy Kingdom products, please follow our delivery, returns, exchanges and repairs policy, so that we can exchange or refund your order. Toy Kingdom reserves the right to reject the return of products that are not returned in accordance with this policy procedure. We may request that you pay delivery charges to return such goods back to you. Our returns policy does not affect your statutory rights.