Join The Team

Position: Associate Floor Leader
Location: Build-A-Bear Workshop Tyger Valley Shopping Centre
Reports to: Chief Workshop Manager
Division/Dept: Store
Experience: Retail Supervisory
Job Type: Full-Time - Permanent
Overview
The Associate Floor Leader is responsible for assisting the Chief Workshop Manager in directing and leading a team of dynamic individuals to achieve the company objectives in regards to WOW guest experiences, WOW associate experiences, and meeting sales and profitability goals set forth by the company. The Associate Floor Leader must be an exceptional role model in delivering superior guest service and motivating the team to do the same. They will work directly with the Chief Workshop Manager to promote operational excellence, all the while gaining the knowledge and skills required to supervise the store effectively. As part of their everyday responsibilities, the Associate Floor Leader must achieve comp sales and/or sales plan all the while delivering sales metric performance in line with company expectations and consistently achieving excellent results in guest satisfaction. The Associate Floor Leader must be in full command of the total store in the Chief Workshop Manager’s absence.
Responsibilities
• Energizes associates as Floor Leader to ensure proper floor coverage, quality guest service, completion of daily tasks and adherence to company standards.
• Assists in the development of a guest service and sales driven associate team by participating in the training of new bear builders. Provides practical and timely feedback while coaching the “must see behaviors”.
• Assists management team in maintaining bear builder retention within company goals. Contributes to a good team environment in the store by recognizing associate successes and helping to boost team morale.
• Assists in the timely processing and merchandising of incoming and outgoing shipments. Processes damages and store transfers as needed.
• Maintains daily awareness of merchandise in stock, current marketing campaigns and promotions.
  • Communicates any issues to Chief Workshop Manager.
• Processes guest transactions, performs register functions and follows company cash management policies and procedures.
• Complete start of day procedures when opening and end of day procedures when closing to ensure store is Grand Opening ready at all times.
• Assists management team with payroll and timekeeping procedures. Audits daily punches to ensure accuracy and compliance with BABW policies and procedures.
• Maintains housekeeping and maintenance standards through proper associate training and delegation.
• Executes visual presentation standards using BABW visual standard guidelines and store presentation tools.
• Communicates clearly and effectively both verbally and in writing. Maintains a positive and motivational style in all communication and actions to promote productivity and ownership.
Qualifications
• Three + Years with a proven, successful track record in a customer centric business, preferably in specialty retail or restaurant business.
• Grade 12 (Preferable)
• Is ambitious and success oriented.
• Exceptional leadership and selling skills.
• Models personal and professional integrity.
• Excellent interpersonal communications skills, including verbal and written communication.
• Organized and planful; pays attention to details.
• Is flexible and adaptable in a fast-paced work environment.
• Fosters a high energy environment and demonstrates an appreciation for children of all ages.

Position: Permanent Shop Assistant
Location: Toy Kingdom
Cape Gate Shopping Centre – Cape Town – Northern Suburbs (Western Cape) Type: Full-time
Experience:
Retail Cashier, Sales, Casual
Division / Dept: Store

Toy Kingdom is striving to become Africa’s most loved and most customer centric toy retail chain that provides a magical environment bringing play to life.
Are you fun, outgoing and driven to chase and achieve sale targets? If you have excellent customer service skills, are a passionate team player and have a real desire to understand our toy products and match them to meet our customer needs to make phenomenal sales, then we want you to form part of our exciting team!
This position has a direct report into the Store Manager and will suit an individual with an extroverted personality.
Key deliverables:
  • Greet and charm every customer coming through our doors.
  • Promote and sell products.
  • Demonstrate key products.
  • Achieving and exceeding targets.
Key relationships:
  • Store Manager
  • Customers
Qualifications and Core Competencies:
  • Matric certificate
  • Excellent communication skills.
  • Strong team player.
Required experience:
  • Retail: 1 Year
  • Cashier: 1 Year
  • Sales: 1 Year

Position: Permanent Shop Assistant
Location: Toy Kingdom
Menlyn ark Shopping Centre - Pretoria (Gauteng) Type: Full-time
Experience:
Retail Cashier, Sales, Casual
Division / Dept: Store

Toy Kingdom is striving to become Africa’s most loved and most customer centric toy retail chain that provides a magical environment bringing play to life.
Are you fun, outgoing and driven to chase and achieve sale targets? If you have excellent customer service skills, are a passionate team player and have a real desire to understand our toy products and match them to meet our customer needs to make phenomenal sales, then we want you to form part of our exciting team!
This position has a direct report into the Store Manager and will suit an individual with an extroverted personality.
Key deliverables:
  • Greet and charm every customer coming through our doors.
  • Promote and sell products.
  • Demonstrate key products.
  • Achieving and exceeding targets.
Key relationships:
  • Store Manager
  • Customers
Qualifications and Core Competencies:
  • Matric certificate
  • Excellent communication skills.
  • Strong team player.
Required experience:
  • Retail: 1 Year
  • Cashier: 1 Year
  • Sales: 1 Year

Position: Store Manager
Location: Toy Kingdom Canal Walk Shopping Centre – Cape Town Southern Suburbs
Type: Full-time
Experience: Store Management
Division / Dept: Operations
Toy Kingdom is striving to become Africa’s most loved and most customer centric toy retail chain that provides a magical environment bringing play to life. This position has a direct report into the Regional Operations Manager and will suit an individual who is a strategic thinker and has a passion for retail. It is expected that this person has a proven track record of success, target driven and has sufficient experience in managing large teams of people.
Key deliverables:
  • Managing the stores profit and loss to achieve agreed financial objectives.
  • Managing customer relationships.
  • Managing the store environment and administrations.
  • Recruiting, training and developing employees.
  • Achieving and exceeding targets.
Key relationships:
  • Operations Director, Regional Operations Manager
  • Head of Departments – Buying, HR, Marketing, Finance
Qualifications and Core Competencies:
  • Matric certificate.
  • Degree in Retail Management, Management, Marketing or Merchandising would be advantageous
  • 3-5 years’ contactable experience in a retail managerial position.
  • Proven track record of managing large teams of 12+.
  • Excellent communication skills and interpersonal skills
  • Strong team leadership, planning and organisational skills as well as business acumen.
  • Have consistently delivered results above industry norms.

If you feel you are customer centric, decisive, have proven ability to have delivered best practice results and are a “can do” person who is able to execute with speed, please send your CV and a covering letter for attention The Human Resource Manager at Toy Kingdom hr@toykingdom.co.za